Phone the British Gas customer service team on their freephone general enquiries number 0800 048 0202 if you have a problem with your energy supply or if you would like to add a Homecare policy to protect your central heating boiler.
British Gas Customer Services
Call British Gas customer services on their freephone contact number 0800 048 0202 to ask how to top up your smart meter or take a reading of your gas usage so that you can update your bill amount. Alternatively, callers can use this number to ask for help reading their ‘MyEnergy’ smart meter so that they can compare the cost of their energy with other households in the area. You can also contact British Gas to ask about their Homecare packages and should discuss which specific policy is best suited to protecting your boiler or home plumbing from accidental damage. Similarly, customers who would like to report a broken boiler or central heating system can make a claim on their Homecare policy before booking an appointment with a British Gas engineer for the appropriate repairs.
You should also get in touch with the British Gas customer service team for billing support meaning that anyone who has a payment dispute or are facing financial difficulty should be able to resolve their issue over the phone. However, you can also receive technical support on the online enquiries contact number 0800 048 0505 if you are unable to login to your account to pay your gas bill on your computer. Finally, if you would like to have a prepayment meter installed so that you can top up your gas ‘as you go’ then you should use this number to book an appointment at your home address.
When to Call the Company
The British Gas customer service department uses a freephone contact number that is completely free to call from both UK landlines and mobile phones. Furthermore, customers should note that the British Gas customer service department is available to take calls during the opening hours of 8am-8pm Monday to Friday, 8am-6pm Saturday but is closed on Sundays and UK Bank Holidays.
British Gas Phone Numbers
|British Gas Department||UK Contact Number||Opening Hours|
|Customer Services||0800 048 0202||8am-8pm Monday to Friday, 8am-6pm Saturday|
|Join British Gas||0800 980 6005||8am-8pm Monday to Friday, 8am-6pm Saturday|
|Online Technical Support||0800 048 0505||8am-8pm Monday to Friday, 8am-6pm Saturday|
|Central Heating Breakdowns and Enquiries||0800 048 1000||24 hours a day, 7 days a week|
|HomeCare Annual Service Visits||0800 294 9678||24 hours a day, 7 days a week|
|HomeCare Central Heating One-Off Repairs||0800 000 999||8am-8pm Monday to Friday, 8am-6pm Saturday|
Write to their Head Office
If you would like to elevate a complaint or even dispute a gas bill then you should send any correspondence along with your account number to the postal address of the British Gas UK head office: